FAQ

Salomon products are available:

• At Salomon resellers and stores throughout the world. For a list of approved Salomon resellers in your area, click here.

• In Salomon brand stores. To find your nearest Salomon store, see the list here.

• Online at Salomon.com:

For Salomon Freeski sales, click here.

For Salomon Running sales, click here.

Buying a Salomon product from an approved reseller, a Salomon store or online at salomon.com means you can be sure your product is genuine and is covered by the Salomon warranty.

If the FAQ has not answered your question, please get in touch with us via the contact form.

To obtain replacement parts for Salomon products, please get in touch with customer services using the relevant contact form.

To obtain replacement parts for Salomon products, please get in touch with an approved Salmon reseller, as listed here.

You can download the procedure for replacing quicklaces here.

At Salomon our goal is maximum customer satisfaction, and for this reason we do not currently offer the entire Salomon range online.

At www.salomon.com, you can pay by credit or bank card (Carte Bleue, Visa or Mastercard).

The total order value will be charged to your card on confirmation of your order.

A fully secure payment service is provided by Société Générale and Ogone.

If the help page has not answered your question, please get in touch with us via the contact form.

All goods are sent from our logistics hub in Belgium.

DHL is currently our delivery partner for standard and express deliveries

Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.

Online sales are available in Sweden only. Subject to that, we deliver to all regions by both standard and express delivery. We use our best endeavors to deliver your order within 2 working days (standard delivery).

Standard 2-day delivery – free shipping. Your order will be delivered by DHL Standard in 2 working days.

Express 24-hour delivery – £ 10. If you want your products shipped express, you can select express delivery when submitting your order. Your order will be delivered within 24 hours.

Deliveries are made Monday to Friday. Orders received before 4pm (GMT +1) will be processed the same day.

We use our best endeavors to deliver your products as quickly as possible. Our procedures do not enable us to change your delivery address or your order once you have submitted it.

At this time we deliver to personal addresses only.

When you order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com.

By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab.

Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.

If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient redelivery time.

If the help page has not answered your question, please get in touch with us via the contact form.

If you think there is a fault with your product, the first step is to check whether it is still covered by the warranty (see the warranty section of the site). If so, you will need to send the product to the address on the returns form, which you will need to complete, so that we can determine whether to accept it as a warranty return. For information on the returns procedure, please see under "How do I return my product?"

When returning goods (under the right of withdrawal or for after-sales service), in order for your return to be dealt with as quickly as possible we advise you:

1) To fill out the returns form as fully and accurately as possible (if you no longer have it you can download it here) and send it with your product.

2) To pack your product carefully (if you have kept the original packaging, you can reuse it). The parcel must be properly sealed and labeled.

Products must be returned to the following address:

PFS Web / Salomon, 5 rue Louis Blériot, 4460 Grâce-Hollogne, Belgium

3) Return your parcel to our warehouse via the postal service .

4) We will inform you when we have received your parcel.

If you are returning goods because the product is damaged or is not the product you ordered, Salomon will pay the shipping costs. In this case, please contact our customer care service through the contact form or the live chat. The live chat is open between 9am and midnight Monday to Friday or between 11am and 7pm Saturday and Sunday.

In other cases, we will offer you a credit note to be used at www.salomon.com or a refund, and the shipping costs for the return will be your responsibility. Our customer care service is available to help you exchange or return your product. The live chat is open between 9am and midnight Monday to Friday or between 11am and 7pm Saturday and Sunday.

To obtain replacement parts for Salomon products, please get in touch with customer services using the relevant contact form.

You can read Salomon's warranty policy at salomon.com under "warranty" or by clicking here.

To find out whether your product is covered by the warranty, please see under "warranty" at salomon.com or click here.

Please see the Deliveries and Returns section.

To return a product which is covered by the Salomon warranty, please return it to an approved Salomon reseller, as listed here.

Normal usage of a product is usage in accordance with the instructions given in the user manual supplied with the product. If you have lost your manual you can download a copy here.

If the FAQ has not answered your question, please get in touch with us via the contact form.

Wherever you live, to return a product which is covered by the Salomon warranty please return it to your nearest approved Salomon reseller. You will find a list of resellers here.

The time taken may vary depending on the time of year the nature of the repair and the product type. The reseller will give you details.

If the FAQ has not answered your question, please get in touch with us via the contact form.