There are many ways to buy Salomon Products:
• Purchase from Salomon retailers worldwide. For a list of all authorized dealers near you, click here.
• Purchase online from www.salomon.com.
Please use the “Chat with an expert” or "Contact Us" link in the bottom right hand corner of each page on www.salomon.com or call 1-888-207-6249
Monday to Friday between 7:30am to 4:30pm Mountain Time.
Buying a Salomon product from an approved reseller, a Salomon store or online at salomon.com means you can be sure your product is genuine and is covered by the Salomon warranty.
Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.
We use our best endeavors to deliver your products as quickly as possible. Our procedures do not enable us to change your delivery address or your order once you have submitted it.
When you order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com.
By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab. Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.
To obtain replacement parts for Salomon products, please get in touch with customer services using the relevant contact form.
To obtain replacement parts for Salomon products, please get in touch with an approved Salmon reseller, as listed here.
You can download the procedure for replacing quicklaces here.
Wherever you live, to return a product which is covered by the Salomon warranty please return it to your nearest approved Salomon reseller. You will find a list of resellers here.
The time taken may vary depending on the time of year the nature of the repair and the product type. The reseller will give you details.
If the FAQ has not answered your question, please get in touch with us via the contact form.
To find out whether your product is covered by the warranty, please see under "warranty" at salomon.com or click here.
Please see the Deliveries and Returns section.
To return a product which is covered by the Salomon warranty, please return it to an approved Salomon reseller, as listed here.
Normal usage of a product is usage in accordance with the instructions given in the user manual supplied with the product. If you have lost your manual you can download a copy here.
If the FAQ has not answered your question, please get in touch with us via the contact form